Placing an order

The easiest way to order parts is through an account, which you have to create/apply for only once. 

For consumers:
Click on 'Create account’ in the left-hand column to create an account directly. Then you can order immediately. You may also create your account during the ordering process. In that case, during step 2 in the ordering process (ordering), you click on the button ‘I want to become a customer’. You may also place an order without creating an account. In that case you select the option 'Order once only’ in the ordering process.

For dealers/retailers:
In order to benefit from favourable dealer prices, you need a login. Click here to apply for a dealer login, which is sent to you within 24 hours. Then you will benefit from our favourable dealer prices and you may order on credit.

Step 1: Look for a part that you want to order through one of the three search options. 
Step 2: Click on ‘add to basket’. Continue if you want to buy more.
Step 3: Click on the ‘… items in your basket’ to see what you have selected and to change quantities or parts or remove parts.
Step 4: When you are ready to finalise your shopping, click on ‘order’.
Step 5: If you had not yet logged in as a user, you can do so now by entering your account data and logging in. If you are a new user, fill in your data.
Step 6: Now you arrive at ‘Finalise order’. Select a method of payment and click on ‘To payment’. Here you fill in your bank or credit card data and finalise the order.
Step 7: You receive a confirmation of your order by e-mail immediately.
Step 8: We prepare your order for despatch and you receive an e-mail at the time when your order leaves our warehouse, specifying a track & trace number of PostNL, which enables you to identify the location of your parcel at any time you want.

How does ordering on the website via clickable drawings work: Clickview?

In all of its services, 2Service aims to achieve the greatest possible customer satisfaction among its end users. This also applies to the easy ordering of parts from our web shops. That is why 2Service has developed an extremely easy, user-friendly ordering system that makes it possible to order a part within a few seconds, straight from the drawing of an appliance. The part you want can be selected on the clickable drawing. This is done via so-called hot spots (location numbers), which are linked to the parts concerned. Clickview is zoom, click and buy.

Where do I find the Model Code of my device?

Generally, all devices bear a type number plate specifying the exact type number (also called Model Code).Click here for examples of places where you can probably find the type number plate on your device. 

Generally, the number after 'Model Code' or 'M/C' is the type number of your device and this is the number you should use on this web shop. See the picture below.

If the Model Code (or M/C) of the device is known, you can find the item you are looking for on the Homepage by using search option 1. 

If the Model Code of your device is not shown, please send all data of your device to the SupportDesk, so that we can help you find the product. We will then notify you of whether it can be delivered, time of delivery and price as soon as possible.

Payment methods

You may pay for the parts ordered through credit card, PayPal, AfterPay and iDeal. We accept the credit cards of VISA, Maestro, American Express and MasterCard. iDeal enables you to pay through your own bank simply and safely.

Bank transfer
This allows you to transfer the full order amount including including any VAT to NL17 RABO 0104000821 in the name of 2Service B.V.to us from your own bank account. Please provide the order number as the payment reference. You can email the proof of payment to [email protected] and [email protected]. Based on this proof of payment we will release and deliver the order. You can use a bank transfer with a minimum order amount of €15.

Credit card (Visa, Maestro, American Express and MasterCard):
You may enter your credit card data through our secure SSL procedure and, together with your credit card organisation, we ensure that your payment is processed correctly.

PayPal:
You can pay for all your online purchases through PayPal by using only your e-mail address and password. You can also do so through your mobile phone or tablet with the PayPal-app.

iDeal (only for orders within the Netherlands):
This method of payment enables you to make the payment through your own bank during the ordering process. You pay in your familiar internet payment environment, on the basis of specific security procedures of your own bank. If you conduct your banking transactions through the internet, you can use iDeal without having to sign on first.

AfterPay:
You can pay for your online order by means of a digital giro collection form through AfterPay. AfterPay carries out the full payment process in arrears for Samsungparts.eu. This means that you receive a digital giro collection form from AfterPay through e-mail to pay for the product purchased. Samsungparts.eu accepts digital giro collection forms up to € 150.- when you pay through AfterPay for the first time and up to € 350.- for subsequent payments.

Before complying with your request to pay by means of a digital giro collection form, AfterPay checks your data. AfterPay applies a strict privacy policy as set out in its privacy statement. In the unlikely event that your request to pay by means of a digital giro collection form is not authorised, you may of course pay for the product purchased through another method of payment. In case of any questions, you may always contact AfterPay. Further information is available from the consumer section of AfterPay’s website.

Paying safely

When processing the financial transaction, we use a secure SSL internet connection. The SSL software ensures that the payment data are transmitted through the internet in an encrypted form. The secure connection can be identified by the lock at the top left-hand side next to the browser bar.

Converting voucher code into cash

If you have a voucher code, you can convert it into cash in the ordering process (step 1 –  basket – use voucher?) When you have filled in the code, your discount is deducted from the total amount automatically. The discount is applicable only to the total amount excluding VAT and forwarding charges.

Cancelling an order

You may cancel your order from the time when you place it up to the day prior to the day of its delivery (up to 14.00 hrs at the latest) free of charge at any time. For this purpose you should contact us through the contact form on the SupportDesk page. Please specify the order number (D2S2xxxx, C2S2xxxx) to enable us to identify it. 

Forwarding orders

All orders are forwarded through PostNL. Delivery takes two to three working days on average within the Europe. The exact time when PostNL delivers your order cannot be determined. Generally, parcels may be delivered at your address between 8.00 and 17.30 hrs by the postman or a special parcel delivery service of PostNL. PostNL tries to deliver parcels on two consecutive working days. After the second attempt the parcel may be collected from the post office specified from the next working day.

Our territory

SamsungOnderdelen.com supplies parts to consumers and businesses within Europe.

Time of delivery

We do our best to deliver your product to you within three working days. However, it may take longer, depending on manufacturers procedures. The stock of parts in warehouses of manufacturers rotates very fast. This means that a part that is in stock today, may have the status ‘on order’ tomorrow. 2Service B.V., as an independent organisation, cannot influence that in any way and the manufacturers does not notify us of such delays either. 

This means that a part may not delivered within the three to five working days promised, but is delayed. The only thing we can do in such cases is to inform you of its status, which we do after ten to fifteen days from the date of the order. After thirty days the order is cancelled automatically, because probably the part is no longer available. You are notified of this, too.

Forwarding charges

We ship parts to the following European countries, charging the lowest possible shipping costs. Tarifs are for an average postale package, excl. VAT.

Country	UPS Standard	UPS Express next day before 12:00	Post NL
The Netherlands	Not available	Not available	€ 5,13  Free from € 100,00
Belgium	Not available	Not available	€ 5,78  Free from € 125,00
Luxembourg	€ 5,90  Free from € 125,00	€ 17,41 Free from € 435,00	€ 9,24  Free from € 125,00
Bulgaria	€ 12,23  Free from € 395,00	€ 33,68 Free from € 800,00	Not available
Croatia	€ 12,23 Free from € 400,00	€ 26,75 Free from € 800,00	Not available
Czech Republic	€ 8,36 Free from € 275,00	€ 26,75 Free from € 800,00	Not available
Denmark	€ 8,56 Free from € 275,00	€ 19,68 Free from € 750,00	Not available
Germany	€  5,87 Free from € 175,00	€ 19,68 Free from € 750,00	Not available
Estonia	€ 12,23 Free from € 400,00	€ 33,68 Free from € 800,00	Not available
Finland	€ 9,80 Free from € 320,00	€ 23,30 Free from € 750,00	Not available
France	€ 8,07 Free from € 275,00	€ 17,91 Free from € 750,00	Not available
Greece	€ 12,23 Free from € 395,00	€ 24,65 Free from € 750,00	Not available
Hungary	€ 12,23 Free from € 395,00	€ 26,75 Free from € 800,00	Not available
Ireland	€ 9,80 Free from € 320,00	€ 23,30 Free from € 750,00	Not available
Italy	€ 8,56 Free from € 275,00	€19,68 Free from € 750,00	Not available
Latvia	€ 12,23 Free from € 395,00	€ 33,68 Free from € 800,00	Not available
Liechtenstein	€ 15,75 Free from € 490,00	€ 29,53 Free from € 800,00	Not available
Lithuania	€ 12,23 Free from € 395,00	€ 33,68 Free from € 800,00	Not available
Norway	€ 15,75 Free from € 495,00	€ 31,66 Free from € 880,00	Not available
Austria	€ 9,80 Free from € 320,00	€ 24,65 Free from € 560,00	Not available
Poland	€ 8,36 Free from € 275,00	€ 28,88 Free from € 660,00	Not available
Portugal	€ 9,80 Free from € 320,00	€ 24,65 Free from € 560,00	Not available
Romania	€ 12,23 Free from € 395,00	€ 36,38 Free from € 660,00	Not available
Slovakia	€ 12,23 Free from € 395,00	€ 28,88 Free from € 800,00	Not available
Slovenia	€ 12,23 Free from € 395,00	€ 28,88 Free from € 660,00	Not available
Spain	€ 9,80 Free from € 320,00	€ 24,65 Free from € 750,00	Not available
Sweden	€ 9,80 Free from € 320,00	€ 24,65 Free from € 560,00	Not available
Switzerland	€ 15,75 Free from € 495,00	€ 31,66 Free from € 880,00	Not available
United Kingdom	€ 13,06 Free from € 390,00	€ 19,05 Free from € 435,00	Not available
United States	Not available	€ 37,65 Free from € 945,00	Not available
Canada	Not available	€ 37,65 Free from € 1.000,00	Not available
Russia	Not available	€ 52,30 Free from € 1.000,00	Not available
Morocco	Not available	€ 65,12 Free from € 2.000,00	Not available
Malta	Not available	€ 33,05 Free from € 830,00	Not available

Return policy (consumer/dealer)

In almost all cases, you have a warranty on the articles you order from Samsungparts.eu. Only if you have incorrectly ordered articles yourself or if articles are no longer needed does the warranty not apply.

Standard 30-day warranty on parts

Consumers have 14-days right of withdrawal after the purchase. Your reflection period will expire two weeks after receiving the parts. Defective parts can be returned by both consumers and dealers within 30 days of purchase. You should always notify us of this online in advance via the RMA tool. After reporting the return, the shipment must be sent to us within seven days. 

Want to return a part? Notify us via the RMA tool

You can notify is of a return shipment using the RMA tool (under 'returns' in your account). This tool is only accessible to customers with an account. How does it work?

1. Register online in your account

Go to your account and click on returns. This is where you can report your return. You will see an overview of all the articles you have ordered and can easily indicate which of these articles you would like to return to us.

2. Return your articles using the shipping label

After confirming your return shipment online, you will receive a shipping label and packing note via e-mail. Place the packing note in the box and stick the shipping label onto the box. The shipping costs of your return shipment will be reimbursed afterwards. You can track the status of your shipment in your account and you always receive a shipping confirmation in your mailbox.

3. Pack your shipment properly, in the original packaging if possible

Pack your shipment properly to avoid any transport damage. This is your responsibility as a customer. We will send you a confirmation once we have received your return and will keep you up to date on its further status. If you are entitled to a refund, we will reimburse the costs within 10 business days of receipt at our location.

Want to return something without an account?

Are you a one-time customer of Samsungparts.eu and do you not have an account? You can still return articles to us using the return form! How does it work?

1. Enter your e-mail address and order number

Register via the section, enter the order number and e-mail address, and the verification code sent via e-mail, which is used to submit the request.

2. Return your articles using the shipping label

After confirming your return shipment online, you will receive a shipping label and packing note via e-mail. You can use this to return articles to us. Place the packing note in the box and stick the shipping label onto the box.

3. Pack your shipment properly, in the original packaging if possible

Pack your return shipment properly to reduce the risk of transport damage. We will send you a confirmation after receiving your return shipment and will keep you up to date on the status of your RMA. If you are entitled to a refund, we will reimburse the costs within 10 business days.

Incorrect delivery and returning defective parts

You should report incorrect deliveries via our online RMA tool within seven days of receipt. After reporting the return, the shipment must be sent to us within seven days. We will reimburse the costs within five business days.

For defective parts, you should always report the defect via our online RMA tool as soon as possible. A standard 30-day warranty applies to technical defects. After reporting the return, the articles must be sent to us within seven days, using the shipment label. After inspection, we will reimburse the costs within 10 business days, if you are entitled to a refund. 

The procedure for returning defective and incorrectly delivered articles can be found here.

Damaged products

If  the parts you ordered were damaged when delivered, please contact us within 24 hours by filling in the contact form on the SupportDesk page.

Samsungparts.eu article warranty period

The following warranty terms apply to all customers of Samsungparts.eu per topic:

If you wish to return parts, please fill in the contact form on the SupportDesk page as completely as possible. After receipt we will inform you about the return procedure as soon as possible.

General conditions (consumers and dealers)

Click here to read the General Conditions for consumers of .

Click here to read the General Conditions for business customers (dealers/retailers) of .

Where do the parts come from?

Samsung parts come directly from Samsung's European warehouse in Breda. They are supplied to 2Service because 2Service has been authorised by Samsung to supply parts to consumers, repair companies and retailers.

Are all the parts completely original?

Everything Ricambisamsung.it sells from the Samsung brand is one hundred percent original and new, and comes from Samsung's main warehouse, which for Europe is located in Breda. 

Why is there sometimes a difference in colour to the refrigerator doors that are supplied?

Refrigerator doors are manufactured over a long period of time and different paint baths may be used, which may result in the doors having a slightly different colour. For this reason, Samsungparts.eu always recommends asking the support desk for advice before purchasing a door. (email [email protected] or call +31 (0)88 2340 381)

Creating an account

The most convenient way of ordering parts is through an account, which you only have to create/apply for once only. 

For consumers:
Click on 'create account’ in the left-hand column to create an account directly. You can then order parts immediately. You may also create your account during the ordering process. In that case you click on the button ‘I want to become a customer’ in step 2 of the ordering process (ordering). You may also place an order without creating an account. You then select the option 'Order once only’.

For dealers/retailers:
You need a login to benefit from favourable dealer prices. Please send u a request for a reseller account on the SupportDesk page. It will be sent to you within 24 hours and enable you to benefit from our favourable dealer prices and to order on credit. 

Request Login

To take advantage of favorable dealer prices you need a login for . On the Support Desk page, you can send request for a login. This will be sent within 24 hours.

Applying for a reseller account

2Service B.V. is exclusively authorised to sell Samsung parts in the Netherlands, Belgium and Luxembourg. If you are a reseller of these Samsung parts, you may apply for a dealer login, which enables you to buy parts at very favourable conditions. 

When purchasing parts through us, you benefit from:
- an attractive dealer discount: we guarantee that we sell parts at the lowest prices!
- support by telephone from the Dealer SupportDesk: we answer all your questions about ordering parts; 
- the option of ordering parts on credit; 


Please fill in the form on the SupportDesk page. After transmitting the form you will receive your login data and all other information you need for ordering parts through this webshop.

If you still have any questions about applying for a dealer login, please contact the Dealer SupportDesk by telephone: +31(0)88 - 2340 395.

Forgotten username?

Are you a business customer and would you like to log into your account?

Your client number is your username, which you can use to log into the web shop. The client number is always shown on your invoice. 

If you are unable to find your client number on your invoices, the Support desk would be happy to help you. 

Password forgotten

Click here to apply for your password. A page is shown in which you can enter your e-mail address. You will receive an e-mail with your password from us within a few minutes.

After logging in you may change your password as desired. This link is to be found on the page My account’ below the heading 'My data’.

Changing account data

Please note that you have to be logged in to change your data. You may change your account data by clicking on ‘My account’ in the 'Account' frame in the left-hand column. Then you click below the heading 'My data’ on the link 'Change data’.

Disclaimer

1. Definitions:  

- the owner: the owner of , 2Service b.v. 
- use(s): all imaginable actions;  
- you: the user (visitor) of the website;  
- the content: all content contained in the website;  
2. The text below is applicable to the page you are viewing. By using the page you agree to this disclaimer.  
3. Unauthorised or improper use of the content or parts thereof infringes intellectual rights . 
4. You should request our permission in writing for using the content shown or parts thereof in publicly accessible areas.

Privacy policy

PRIVACY STATEMENT 2Service B.V.
2Service, established and registered in Arnhem (6836 BE) at Santkamp 5, hereafter referred to as
“2Service”, attaches great value to handling the personal data of its visitors in a responsible manner.
To this end, 2Service processes your personal data with due care and attention to the relevant provisions in the Dutch Personal Data Protection Act and the General Data Protection Regulation. In this Privacy Statement, 2Service informs you about the way in which 2Service
processes your personal data and how you can adjust them or object to this processing. This Privacy
Statement only concerns the services offered by 2Service on
https://www.mobileparts.shop and https://www.samsungonderdelen.com.

Article 1 Explanation of personal data and specific purposes of processing of these data

Article 2 Transfer to third parties
1. 2Service does not transfer your personal data to third parties, unless:
a) such transfer is to a
third party engaged by 2Service for the purposes listed in this Privacy Statement and with which 2Service has concluded an agreement
setting out how this Partner handles your personal data in a responsible manner;
b) 2Service is legally obliged to transfer personal data to
competent authorities.

Article 3 Data security
1. Insofar as this is required, 2Service uses appropriate technical
and organisational security procedures to ensure that no unauthorised parties
gain access to your data and to prevent loss, unlawful use or modification of the
information that 2Service receives.

Article 4 Availability and modification of your data
1. You may request access to the personal data that we process on you at any time. You may also
request to have your data modified or deleted. To do so, send an e-mail to
or use the de-authorisation option in your account. If you opt to
delete your personal data, you will no longer be able to use the website, because the
processing of your personal data is essential to the functionality of the website.

Article 5 Cookies
1. 2Service may use first-party session
cookies during a current session. These cookies are, in principle, functional. In order to reject cookies or to be alerted every time your computer receives a cookie, you can change
the settings of your computer under the "help" function on the browser's task bar. Some functions on https://www.mobileparts.shop and https://www.samsungonderdelen.com may no longer work if your computer cannot receive cookies.

Article 6 Liability of 2Service
1. 2Service has no control over potential use of your personal data by third parties. This Privacy Statement only concerns the personal data that 2Service processes on behalf of https://www.mobileparts.shop and https://www.samsungonderdelen.com. 2Service does not accept any responsibility or liability for (the functioning and/or content of) third-party websites or services.

Article 7 Retention period
1. 2Service keeps personal data for a period of 12 months after your last visit
to https://www.mobileparts.shop and https://www.samsungonderdelen.com, unless 2Service is under a statutory obligation to retain your personal data for a longer period of time.

Article 8 Modifications to the Privacy Statement
1. 2Service reserves the right to modify this Privacy Statement. Every modification will be announced
via https://www.mobileparts.shop and https://www.samsungonderdelen.com. By making use of https://www.mobileparts.shop and https://www.samsungonderdelen.com after modifications have been made, you confirm your agreement to the modified Privacy Statement.

To keep track of all changes, check this page regularly.

The current Privacy Statement was updated on 06-06-2018.

If you have any questions concerning our privacy policy, please e-mail [email protected].

Contact information

If you would like to contact our Support desk directly, please go to the Support desk page. 
 
Postal address:
2Service B.V.
Santkamp 5
6836 BE Arnhem, The Netherlands

Telephone:
Netherlands: +31 (0)88 - 2340 393 
Belgium: +31 (0)88 - 2340 394
Chamber of Commerce:
Trade register Arnhem 66471249
VAT number: NL856568399B01

Contacting us

can be contacted in various ways:

By telephone:
You may contact the people manning our SupportDesk by telephone. They only answer sales-related questions. For any other questions, please use the contact form on the SupportDesk page.

SupportDesk can be reached on working days between 9:00 en 17:00 hrs at number: +31 (0)88 - 2340 395.

Contact form:
If you have any comments or questions, you can let us know by means of the contact form under the heading 'SupportDesk'.

E-mail:
You may send us an e-mail: [email protected]

Post:
You may address your letters to : 2Service B.V., Santkamp 5, 6836 BE Arnhem

Who is 2Service B.V.?

2Service B.V. is 'SAMSUNG Premium Support' partner for the distribution of electronic parts within the Benelux. 2Service B.V. is authorised for the following product categories: white and brown goods, IT and smartphones/tablets.

2Service B.V. manages the web shops SamsungOnderdelen.com and Partservicemobile.eu, which have already helped tens of thousands of end users and resellers to get the right parts. Additionally, more than a thousand smartphone and tablet repair companies actively use Partservicemobile.eu, the foremost total supplier for mobile repair professionals! We are a specialist in smartphone parts, accessories and tools by the most reputed quality brands.

The comprehensive range, the advanced web shops and the personal attention are what make dealers, repair companies as well as consumers very satisfied with the service we provide.

Please visit www.2service.nl for more information.

Submitting complaints

You might have a complaint about our products or services, as experienced by you. Still, we kindly request you to submit your complaint to the SupportDesk by e-mail or post. Our employees of the SupportDesk will deal with the complaint and try to solve it to everyone’s satisfaction. 

Through website/e-mail:
If you are a consumer, please mail your complaint to: [email protected].
If you are a dealer, please mail your complaint to: [email protected].

You may also complete the contact form under the heading 'SupportDesk', telling us that you have a complaint.

By post:
2Service B.V., stating ‘complaint’, Santkamp 5, 6836 BE, Arnhem, The Netherlands

After receipt of your complaint we will send you an acknowledgement. We will respond to your complaint within three days from receipt. If we need more time, we will notify you thereof.